No water

No Water?

Has your cold water supply stopped? We've got advice for you to help get the water flowing again.

1. First, check your stop tap

Find your stop tap (it's usually under the kitchen sink, or in the bathroom) and make sure it is fully open.

If you've had a new washing machine installed, for example, it's likely your stop tap was turned off to safely plumb the appliance in.

Make sure you've turned your tap off if you still have no water. This will prevent any flooding if you've accidentally left a tap turned on somewhere in your home.

2. I've checked my stop tap, but I still don't have water.

Ask your neighbours if they have a water supply to their home.

If they don't have water, the supply issue is likely due to a burst water main or repair work. If they have water, the supply issue may be in your internal pipework. You'll need to get a reliable plumber. Find an approved plumber at WaterSafe (opens new window).

3. Check for incidents or planned work near you

Check your local area and enter your address or postcode to find out about any disruptions or work going on around you. We may be carrying out an emergency repair. 

4. Where can I get more information about supply issues?

If the supply issue is something we're already aware of or working on, you can get updates from:

• our customer care X, @nwater_care (opens new window)
• 'Check your area', our online map, and
• free text alerts - to sign up add your mobile phone number to your profile, and you'll get text updates about events in your area.

5. Still haven't found any information?

If there's no information about the supply issues, call us on

0345 717 1100.