Interested in a water meter?
That's great news. They're a great way to lower your bills and help you use up to 20% less water.
Applying for a meter is easy. Simply log in or create an account.
You can also use your online account to check the progress of your application.
What happens after I apply?
1. We’ll be in touch
After receiving your application, we'll contact you by text or phone to arrange an appointment. If we can’t reach you, we’ll email or send a letter.
Sometimes we can fit the meter without an appointment, but we’ll keep you updated. We aim to fit the meter within a month of receiving your application, but it may take up to 90 days during our busiest times.
2. We’ll carry out a survey
Our survey checks where the meter can be fitted. This may be done in person by a technician or using our data. We aim to fit the meter in an external boundary box, either in the public highway or on your driveway. If neither of these are suitable, we’ll look to install it inside, usually in a kitchen cupboard, but it might be in the bathroom or boiler cupboard.
If you choose not to have a meter fitted inside your property, we will advise you of your options and the next steps.
We’ll let you know if any extra work needs to be done if fitting a meter isn’t possible, we’ll explain why and let you know if you might benefit from our  Assessed Measured Charge.
3. We’ll update your account
Within a month of the meter being fitted, we’ll update your account. We’ll send you details, including changes to any payment plan or any refund due to you.
4. Making your meter smart
The meter we fit will become smart when it's connected to a network. We’ll let you know when the network is live in your area. Once it's connected you'll be able to view your daily, weekly and monthly usage through our app and your online account.
Make sure your contact details are correct in your online account, so that you can get updates quicker.
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