Reduced bill

Reduce your water bill

If you’re struggling to manage your day-to-day bills and have more money going out than coming in each month, our bill discount scheme could help you. This scheme reduces your current charges by 50%. 

For peace of mind, your payment plan will remain fixed for 24 months, and any existing water debt, will be put on hold. By staying on track with your payments, you could have all or part of your debt written off at the end of the two years. 

So we can get you this extra help with your bills, we recommend seeking free advice from a debt advice organisation such as StepChange.

They can help you complete a budget of your household income and expenses. If this shows that you have more going out than you have coming in each month, email a copy to supportplus@nwl.co.uk. 

How StepChange can help you

• It's free and completely confidential. 
• You can complete the process online or switch between online and phone.
• Do it at a time to suit you - you can always pause and come back later.
• They'll help you set up a solution.
• Getting debt advice won't involve a credit check. 

Visit www.stepchange.org (opens new window) or call them on

0800 138 1111.

There are other free debt companies you can go to for debt advice, such as Citizen's Advice, the Money Advice Service.