Guidance notes

Guidance notes and factsheets are available to download below. Application forms have moved to our online portal.

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Mains construction request

Sewer requisition guidance

Sewer connection guidance

Building over a sewer guidance

Building over - a guide

Building near a sewage treatment works

Closing a sewer: guidance

Surface water management

Planning conditions

Contaminated land guidance

Water connection process

Water for fire fighting systems

Water supply application guidance note 6

Our water service connections terms and conditions

Infrastructure charges guidance

The disinfection of new supplies - Water Supply (Water Fittings) Regulations 1999 Guidance Note 4 (PDF, 483KB)

The disinfection of existing plumbing systems - Water Supply (Water Fittings) Regulations 1999 Guidance Note 5 (PDF, 482KB)

Laying new water supply pipes

The pressure testing of new supplies - Water Supply (Water Fittings) Regulations 1999 Guidance Note 3

Common service trenches - Water Supply (Water fittings) Regulations 1999 Guidance Note 11

Temporary traffic management

Bulk Service Agreements

Bulk service agreement for wholesale services

Bulk discharge agreement

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