Privacy contacts

Who to talk to and when

Concerns about our compliance are taken very seriously. We ask that you talk to us about any concerns first, so we can investigate. 

How to contact us

You can call us on 0345 733 5566 or write to us at:

Northumbrian Water

Customer Centre

PO Box 300

Durham

DH1 9WQ

Contacting the regulator

You have the right to raise your concerns to our regulator, the Information Commissioner's Office, by using the details below:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can call the Information Commissioner's Office on

01625 545 700.

Notice owner

The notice owner is NWL's Data Protection Officer, and can be contacted at data.protection@nwl.co.uk.

Reviewing our policy

We review our privacy policy at least once a year, or earlier when there are changes to legislation or our processes.

Last update

This page was last updated on 15 August 2024 (Version 15).