Who can sign up for Priority Services?
If you need extra support due to age, disability, mobility issues, illness, mental health, life changes, communication needs or have children under the age of five, we're here to help you.
Ways we can help:
Stay safe in your home - set a password
Protect your home from scammers and bogus callers. We'll use your chosen password when we call or visit, so you can make sure it's us
Sign up to Priority Services
Water delivered to you if supply is interrupted
We aim to restore your water within 3 hours. If it takes longer and you have limited mobility or need water for medical reasons, we'll deliver it to you
Sign up to Priority Services
Communicate with you in different formats
We can send your bills and letters in large print, Braille and audio CD. We also offer Text Relay and British Sign Language video translation
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Extra support
Let us know if you need extra time to answer the phone or door when we call or visit. We can also take a meter reading if you find it difficult to read your meter
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Translation services
If English if not your first language, we can provide a telephone interpreter. You can also translate our website by clicking language options at the bottom of the page
Sign up to Priority Services
Nominate a contact
Nominate a carer, relative or family to manage your account. They can speak to us on your behalf, and we can send them your bills and letters
Download form (PDF, 80KB)
Useful links
Connect to a British Language interpreter
Contact us with a British Sign Language video interpreter, via the InterpretersLive! service
Contact us with a British Sign Language video interpreterHow Priority Services can help you
Everything you need to know about Priority Services
Watch our video (opens new window)
Nominated contact form
Complete the form to nominate someone you trust to manage your account
Download nominated contact form (PDF, 80KB)
Privacy policy for priority services customers
We appreciate the trust you put in us with important, often sensitive, information about yourself
Find out more about our privacy policyAre you sure?
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