Interested in a water meter?
That's great news. They're a great way to lower your bills and help you use up to 20% less water.
Applying for a meter is easy. Simply log in or create an account.
You can also use your online account to check the progress of your application.
What happens after I apply?
1. We’ll be in touch
After receiving your application, we'll contact you by text or phone to arrange an appointment. If we can’t reach you, we’ll email or send a letter.
Sometimes we can fit the meter without an appointment, but we’ll keep you updated. We aim to fit the meter within a month of receiving your application, but it may take up to 90 days during our busiest times.
2. We’ll carry out a survey
Our technician will complete a survey which includes checking both your external and internal stop taps to decide where the meter can be fitted. If your home has a suitable external stop tap, we’ll fit it in the stop tap chamber.
If it doesn’t, we’ll fit the meter free of charge next to your internal stop tap, inside your property. The internal stop tap is usually found in a kitchen cupboard, but some are in the bathroom or in the boiler cupboard.
If you choose not to have a meter fitted inside your property, we will advise you of your options and charges to fit the meter outside. If we can’t fit the meter during the visit, we’ll explain why and discuss your options and what the next steps are.
You might need to do some work so we can fit the meter, which may involve finding or installing an internal stop tap and exposing some pipework. If this happens, we’ll put your application on hold for two weeks, and you can call us when you’re ready to book a new appointment.
If fitting a meter isn’t possible, we’ll explain why and let you know if you might benefit from our  Assessed Measured Charge.
3. We’ll update your account
Within a month of the meter being fitted, we’ll update your account. We’ll send you details, including changes to any payment plan or any refund due to you.
4. Making your meter smart
The meter we fit will become smart when it's connected to a network. We’ll let you know when the network is live in your area. Once it's connected you'll be able to view your daily, weekly and monthly usage through our app and your online account.
Make sure your contact details are correct in your online account, so that you can get updates quicker.
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