Your 2025 bill

The average bill will go up by around £1.53 per week, or £79 per year for water and wastewater services.

This is the lowest increase in water bills in the UK and our bills will remain among the lowest in the country.  

As bills went down by 18% in 2020, this year's increase means your bill will be about the same as it was in 2020, plus the increases in inflation over the last six years.  

For a detailed breakdown of our charges, go to our charges 2025/26.

Over the next five years, we’re investing £2.6 billion in the region to improve the local water and sewer network.

To support this investment, bills will go up alongside increased investment from shareholders.

 
This major investment will upgrade key infrastructure, including pipelines, treatment works and pumping stations. These improvements will not only help protect the environment but also make sure you continue to receive a reliable, high-quality water and wastewater service. 

Every penny of this increase is going directly into improving our region. We’re also committed to spending 60p of every pound with local suppliers to make sure this investment stays in our region to support jobs and our local economy.  

This investment in the North East region will include a number of key projects, including:

• £947 million to reduce the use of storm overflows and improve bathing water quality, especially at Berwick, Seaton Carew, Redcar and Marske.
• £8 million will be spent on improving drinking water quality. 
• £7.5 million extra to reduce leakage. 
• We’ll protect our network from power failures and flooding by investing £127 million in adapting for climate change.
• We will invest £50m to repair and replace the ageing network of water pipes.
• Around £38 million on innovative catchment management and nature-based solutions to improve river water quality and protect Teesmouth.
• Project Pipeline: County Durham and Tees Valley - a £155 million investment in the resilience and quality of water supplies for 200,000 customers across the south of County Durham and into Teesside.
• Springwell Village - a £56 million investment in the creation of a new reservoir and connecting water mains. This will protect and enhance the water supplies for more than 250,000 customers across South Tyneside and Wearside.

These will also create 3,000 jobs per year across Northumbrian Water Group and contribute £5.7bn to the North East economy through employment and the use of local suppliers. 

We understand that a bill increase will be concerning.

Last year we helped over 100,000 customers with financial support, and we want to continue to help those who need it.  That's why we have offer a range of financial support options. 

We provide flexible payment plans to spread the cost of your bill, along with financial support schemes such as low income discounts, bill caps, and the option to pay your bill using benefits.

Use our eligibility checker to find out which financial support schemes you can apply for. 

Small changes in how you use water can add up to big savings on your bills.

• Use our water and energy calculator to see how much you're using and learn how you can save. You can also order free water saving devices to help reduce your usage. 
• Check out our water saving tips for the home and garden to help you save both water and energy. 
• Log in to your online account, to track your usage and see how it compare it to similar homes.
• If your bill is higher than normal, check out our high bill advice. It could be something simple as a leaking tap or toilet.

You can choose to spread the cost by paying monthly. If you pay in full, we'll refund you any amount owed to you when you move.

When you move home, it's easy to let us know your moving home online. 

There are a few reasons this might happen.

Your neighbour could have a water meter, or if you both don't have a meter, the properties may have different rateable values for billing.

We're unable to speculate the reason why it’s different or share information about someone else’s account.

Based on the average household bill in 2025/26, water and sewerage charges will cost £1.39 per day.