We offer a variety of payment options. Just choose the method that works best for you, whether it's a hassle-free Direct Debit, secure online payments, or paying with cash at your local shop.
Spread the payments across the year and choose the date you want to make your payment.
It's easy to set up and manage your Direct Debit with an online account.
If you'd like to request a replacement PayPoint card, simply create an online account or log in, and you'll be able to request a new one.
Alternatively, download our mobile app to get a digital PayPoint card on your smartphone.
Call 0800 032 3417 to make payments and check your account balance.
Northumbrian Water
PO Box 300
Durham
DH1 9WQ
Don't forget to write your customer account number on the back of your cheque.
Please do not send cash in the post.
It's usually free at your own bank, and if you're paying in cash at any NatWest branch.
You can also take your payment slip to the post office, too. There is a charge of £2.60 for this service.
Remember to include your ten digit customer account number in the reference.
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