Financial support

Help to pay your bill 

With the rising cost of living, we know many people are finding it difficult. If you're struggling with your bills or falling into debt, we're here to help.

We offer flexible payment plans, payment breaks and help through our financial support schemes, such as low income discounts, capped bills, and the option to pay your bill from your benefits.

Check what you’re eligible for

Use our quick eligibility checker to find out which financial support schemes you may qualify for.

You can also watch our short video to learn more about the support options available.

If you'd prefer to talk to us, we're here to help. You can message us on WhatsApp (opens new window). We're available from 9am to 5pm Monday to Friday.

Support from ReachOut

We work with a company called ReachOut to support our customers through difficult times – not just with money, but with any challenges you may be facing. Sometimes, we ask ReachOut to get in touch with our customers to see if they can help.

ReachOut is not a debt collection agency and won’t ask for payments. Their team, known as Pathfinders, provides friendly and confidential support. They'll listen to your situation and guide you to charities and organisations that can offer free help, such as grants, advice, and support for your financial, mental, or physical wellbeing.

If you haven’t heard from ReachOut but think you could benefit from some support, please visit our Debt advice and support organisations page.