Pick a topic for support, advice and more
Bills and Payments
- How can I pay my Northumbrian Water bill?
- Can you explain my Northumbrian Water bill?
- My bill is very high, can you help?
- How do I make a payment online?
- Do I still pay charges if my property is empty?
- What are your charges?
- What is Rateable Value and how does it affect my bill?
- How do I switch to eBilling?
- I'm struggling to pay my bill, can you help?
- How do I get a new or replacement PayPoint card?
- I'm a student, can you help me understand my bill?
- How do I tell you the account holder has passed away?
- How can I give feedback to help improve your billing services and learn about the changes you've made?
Struggling to Pay
- I'm struggling to pay my bill, can you help?
- Which financial support schemes may I be eligible for?
- Why have my payments gone up?
- What is the Bill cap scheme - WaterSure?
- Can I pay my bill from my benefits?
- I'm on a water meter, but I need to use lots of water, can you help?
- Is there someone I can talk to about my financial difficulties?
- Can you tell me about the Low income discount scheme (SupportPlus)?
- What are Credit Reference Agencies?
- How can I find out about benefits or other help I may be entitled to?
- Struggling with money is affecting my mental health, what help is out there for me?
Leaks
- How do I report a leak?
- How can I check if a leak has been reported?
- How can I find out if I have a leak in my home and what do I do?
- If I have a leak, can I get an allowance on my bill?
- What happens after a leak has been reported?
- Why haven't you repaired the leak in my street?
- How do I know who is responsible for the pipes that are leaking?
- Can I get cover for the plumbing and drainage in my home?
Your Water
- How do I check if I have hard water?
- I don't have any water, can you help?
- Why is my tap water a strange colour?
- Why is my water pressure low?
- How can I find out if I have lead pipes and lead in my water?
- How do I check if I have hard water?
- Do you add fluoride to the water supply?
- What's causing the pink or black stains in my bathroom?
- What is mains flushing?
- Is there nickel in my water?
Your Sewerage
- My home has been flooded with sewage, what can I do?
- My drain is blocked, what should I do?
- Can I get cover for the plumbing and drainage in my home?
- What causes a blocked sink and how do I prevent it?
- Who does the drain cover in my garden belong to?
- How do I find where the sewers are on my property?
- What should I do if I see a rodent or evidence of rodent activity?
- What causes blockages and sewer flooding?
- What happens if I flush wet wipes down the toilet?
- As a homeowner, what pipes am I responsible for?
- What is a misconnection?
- What are storm overflows and do you have a map showing their locations?
Priority Services
- What are Priority Services and how do I sign up?
- What is the password scheme to protect my home from scammers?
- English is not my first language, can you translate for me?
- Are your Priority Services free?
- Can I nominate someone to talk to you about my account?
- Is your website accessible?
- Can I get water delivered to my home if my water goes off?
- How do I contact you with a British Sign Language video interpreter?
Your Account
- How do I change my email address?
- How do I change the name on my account?
- Can I change my Direct Debit?
- How do I set up a Direct Debit?
- How do I create an online account?
- Can I get a refund if my account is in credit?
- How do I tell you the account holder has passed away?
- Why can't I set up my online account?
Water Meters
- Why should I switch to a water meter?
- How can I find out if a water meter can save me money?
- How do I find and read my water meter?
- How can I apply for a water meter?
- Can I move or remove the water meter in my home?
- Can I apply for a water meter if I rent my home?
- How do I find out about smart water meters?
Saving Water
- How can I find out how much water and energy I'm using?
- What can I do to save water in my home and garden?
- How can I get a free water saving kit?
- Can I save money with a water meter?
- Why is saving water so important?
- What is a water butt, and how can it help me save water?
- What is your educational programme, The Ripple Effect?
Are you sure?
Changes are waiting to be saved