Contact us

We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.

If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.

Start a conversation with us.

Do you have a question for us?

It could be about your bills, moving home, updating your details, changes to your payment plan, or something else, complete our online contact form.

You can also write to our Head Office:

Northumbrian Water Ltd
Northumbria House
Abbey Road
Durham
DH1 5FJ

Losing a loved one is a difficult time, and we're here to support you.

There are a number of easy ways you can let us know about a bereavement.

Please visit our dedicated bereavement page for details on how to notify us. 

Please let us know about any concerns you have.

Find out more about customer care.

Want to find out more about our environmental activities?

Request information about our environmental activities.

Our Codes of Practice

Find out more information about our guaranteed standards of service.