If you're already registered, log in to manage your account.
Discover all you can do with an online account. It's a quicker, easier way to manage your account.
Make payments, set up a payment plan, view your usage, and more. It takes a few minutes to set up.
Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more.
Find out if a meter can save you money, apply online, submit a reading, and find your meter.
If you're a new or existing customer, student, or landlord, letting us know you're moving is easy.
Managing your account is now even easier with our app. Download today from the App Store or Google Play.
If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.
If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.
Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.
If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear.
Plumbing and drainage misconnections can pollute rivers and beaches. Learn how to check and fix any misconnections in your home.
If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.
If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.
There are several ways you can get in touch to let us know about a bereavement.
Find out if switching to a water meter could save money and apply online.
Got a question? Visit our FAQs page for support, advice and more.
We're here to help whenever you need us. Find out how to get in touch with us here.
Check for leaks or water disruptions that could be affecting your water supply.
Spotted a leak or have an issue with your water or wastewater supply.
Call our 24-hour helpline if you’ve found a heavy leak or burst, or sewer flooding is in your home.
Find out what we do during an incident, including how we support you and keep you updated.
Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.
Find a WaterSafe approved plumber near you.
If you've spotted a leak, report it online.
We provide water and sewerage services to 2.7 million people in the north east of England.
Our Waterside Parks offer top quality fishing, stunning lakeside walks, cafes, play areas and more.
Find out about the quality of our bathing waters and access our interactive map for near real-time storm overflow updates.
Find out what we have been doing and will be doing to enhance your waterways and rivers.
Our luxury lodges in Northumberland are the perfect setting for your next holiday.
Your account details, all in one place.
It's quick and easy to let us know you're moving.
View your bills online and cut down on paper waste.
Use our eligibility checker to find out which financial support schemes you can apply for.
This area explains how Northumbrian Water, as a Wholesaler, will service and meet your needs
Find out about our wholesale services
A guide to trade effluent and how to apply for a consent
Find out about trade effluent
How to check for leaks, who to contact, and how to apply for a leakage allowance
Leakage advice for businesses
We follow a number of regulations every day
Find out about Water Regulations
Need a water supply solution?
Find out about standpipes
Useful tips, guidance and downloads to help your business manage fats, oils, and grease
Find out about fats, oils, and grease
Business customers are part of an open market
Find out about retail competition
A sustainable future from recycling to agriculture
Find out more about NWGROW
Conveyancing searches to help in your property purchases
Visit Property Solutions website
Supporting non-household customers with Legionella compliance, Tankered Waste and private water infrastructure.
Visit Total Water Solutions website
One of the UK’s leading providers of analytical services
Visit Scientific Services website
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