Bereavement support

Losing a loved one is a difficult time, and we're here to support you.

There are several ways you can get in touch to let us know.

Online form

We've partnered with Settld to provide a free online service for reporting a death. Settld can also notify other companies, such as banks, insurers and utilities, in one go.

Complete the online form (opens new window).

Call us

If you prefer, you can call us on 0800 090 2422. We have an experienced team here to help and support you. If you need any help, or have questions, ask away.

Over the Christmas and New Year period, we're available from 9am to 1pm on both Christmas Eve and New Year's Eve, and from 9am to 5pm on all other weekdays. We're closed on weekends and on all bank holidays. We’ll return to our normal hours on 2 January 2025.

We know you'll have lots on your mind at this time. To help where we can, we've set out a list of things you'll need:

the customer account number
personal details of your loved one, such as date of birth and address, and
a water metre reading, where possible.

If you don't have all the information, don't worry our team will still be able to help.

Bereavement support