Online contact forms

If you want to ask us a question, use our contact forms. We'll get back to you within ten working days.

What can we help you with?

Moving home

Change or update my payment plan

Give a meter reading

I want a copy of my bill

Update my name or contact details

Bereavement

Water supply problem

Something else

Moving home

The quickest way to tell us about a home move is online, by clicking the button below.

Tell us you're moving home

If you've already told us you're moving, but you need to update your details, continue to fill in this form.

If you're a landlord, you can visit the Landlord Tap to let us know about tenant changes.

Complete the form, and we'll get back to you within ten working days.

Indicates a required field

Full name

Account number (optional)

Type your address or postcode

My address is not listed

Telephone number (no spaces needed!)

Date of birth

YYYY

How can we help you?

Characters remaining: 2000

Change or update my payment plan

You can set up a payment plan quickly and easily with an online account.

Create an online account

If you're struggling to pay, we're here to help. Find out more about the financial support available.

Want to talk to our friendly team? Send us a message on WhatsApp.

Let us know how we can help by completing the form

Indicates a required field

Full name

Account number (optional)

Type your address or postcode

My address is not listed

Telephone number (no spaces needed!)

How often would you like to pay?

Monthly

When I get my bill

If you have any information to add, let us know here (optional)

Characters remaining: 2000

Give a meter reading

Give us meter readings with an online account, or with our free app!

Download our free app

Find out how to read your meter here.

Fill in the form, and we'll get back to you within ten working days

Indicates a required field

Full name

Account number (optional)

Type your address or postcode

My address is not listed

Telephone number (no spaces needed!)

Your meter reading

Date of meter reading

How many people live here?

Please select

I want a copy of my bill

You can download copies of all your recent bills with an online account!

Create an online account

For security reasons, we need some information about you

Indicates a required field

Full name

Date of birth

YYYY

Account number

Type your address or postcode

My address is not listed

Telephone number (no spaces needed!)

How would you like us to send your bill?

Which bills would you like us to send you? For example, the most recent bill?

Characters remaining: 2000

Update my name or contact details

Would you like to change your surname? Have a new mobile number? Let us know by either updating your profile on your online account, or filling in this simple form.

Create an online account

If you need to change the account holder, please call us on 0345 733 5566 so we can help.

Use our form and we'll get back to you within ten working days

Indicates a required field

Full name

Account number (optional)

Type your address or postcode

My address is not listed

Telephone number (no spaces needed!)

Please tell us about the changes you would like to make to your details

Characters remaining: 2000

Bereavement

We appreciate it may be a difficult time for you. You can give us the information needed using the online form below.

Indicates a required field

Your full name

Your account number (optional)

Type your address

My address is not listed

Telephone number (no spaces needed!)

Is the deceased's account number and address the same as yours?

Name of the deceased

Date they passed away

Name of executor

Executor's address

If you have a copy of the death certificate please upload this using the button below.

Characters remaining: 2000

Upload a document

Water supply problem

To report a water supply problem, please use our Report a Problem form for help and advice.

Report a problem

Important: If your query is urgent, please call us on 0345 717 1100.

If your query isn't urgent, email care@nwl.co.uk

Something else

Let us know how we can help by completing the form

Indicates a required field

Full name

Account number (optional)

Type your address or postcode

My address is not listed

Telephone number (no spaces needed!)

How can we help?

Characters remaining: 2000

Don't forget, you can manage your account online! Create your online account here.

Use your online account to:

tell us you're moving home
make payments
set up payment plans and Direct Debits
change your profile details
apply for a meter
give us meter readings,

and more.

Back to the homepage

Are you sure?

Changes are waiting to be saved

Online contact forms

Moving home

Change or update my payment plan

Give a meter reading

I want a copy of my bill

Update my name or contact details

Bereavement

Water supply problem

Something else

Moving home

Change or update my payment plan

Give a meter reading

I want a copy of my bill

Update my name or contact details

Bereavement

Water supply problem

Something else

Thank you ##Firstname for letting us know you are moving home

Thank you ##Firstname for your request to change your payment plan

Thank you ##Firstname for your meter reading

Thank you ##Firstname for requesting a copy of your bill

Thank you ##Firstname for letting us know your details have changed

Thank you ##Firstname for getting in touch

Thank you ##Firstname for your message

Use your online account to:

Are you sure?