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Financial support

Help to pay your bill 

With the rise in the cost of living, we understand it's a difficult time for many. If you're struggling to pay your bills or falling into debt, we're here to help you.

 

We offer a range of options, including flexible payment plans, payment breaks and financial support schemes such as low income discounts, bill caps, and the option to pay your bill from your benefits.

Find the right support for you

Use our eligibility checker to find out which financial support schemes you can apply for. 

Check my eligibility

If you'd prefer to talk to us, we're here to help. You can message us on WhatsApp (opens new window) 

 

We're available from 9am to 5pm Monday to Friday.

Our financial support schemes

Flexible payment plan

Set up a payment plan with payments you can afford. You can also choose when to pay

Set up a payment plan
Low income discount

If your household income is less than £23,933, or you receive Pension Credit, we may be able to reduce your bill by up to 50%

Apply online
Reduced bill

If you don't have enough money coming in to cover your most important bills, we may be able to lower your payments by up to 50%

Find out more about reduced bills
Bill cap scheme - WaterSure

If you have a water meter and receive income-related benefits, we may be able to cap your water bill

Apply for WaterSure
Water Direct - using benefit payments

Water Direct can help you pay your bill direct from your benefits

Apply for Water Direct
Payment break

A payment break can you help if you've lost your job or had an unexpected change in income

Contact us about a payment break
Benefits calculator

Find out which benefits you may be entitled to claim from the government

Try benefits calculator
Debt advice

We can refer you to our free debt advice and support organisations to help you manage your debt

Find out more about debt advice
Money and mental health advice

We can offer advice and support, especially if you're feeling stressed and anxious about money

Find out more about our support

More ways to help lower your bills

Water and energy calculator

Find out how you can save water and energy, and order free water saving devices

Try our water and energy calculator
Can you save on a meter?

Find out how much you could save using our usage calculator

Estimate my bill on a water meter
Track your usage

If you have a water meter, see how much water you are using and compare it to similar homes

Log in to view my usage
High bill

Find out why your water bill is higher than expected and what you can do

Find out why my bill is high
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